Every churn gives a warning. Your team just sees it too late.
NexaWorks watches your CRM, tickets, calls and product usage, and sends each CSM their top 5 at-risk accounts in Slack at 8am — with the reason, the renewal date, and a draft of what to send.
14 days free
No card upfront
Live in 48 hours
First brief on Day 2
$0 implementation
No setup project
Month-to-month
Cancel in one click
What lands at 8am
Meridian — review now
Renewal in 60 days
- Usage down 43% in 14 days
- 3 open tickets — 1 is a P1, open for 6 days
- Champion (VP Ops) left 11 days ago
- Health score still reads 82/100 — healthy
The next move
Reconnect on value before you reconnect on renewal. A save email is drafted and waiting for the CSM to approve — nothing has been sent.
Illustrative data. Your brief is built from your accounts, your signals and your renewal dates.
That is the whole product. No feature soup.
The 8am Risk Brief
Every working morning, in Slack or email — no login, no dashboard. Your top 5 accounts needing attention today, ranked by risk and ARR. Each one shows the account, the renewal date, the exact signals in plain English with numbers, and one recommended next move. Not ten tasks. One.
Renewal Radar — weekly, Mondays
Every renewal in the next 90 days, sorted by risk, not just by date. The accounts a date-sorted list hides until it is too late float to the top while there is still time to act.
Expansion signals — same day
Usage hitting plan limits, a second department onboarding, a hiring spike at the account, a new senior stakeholder appearing in calls or tickets. Flagged separately from risk — because CSMs ignore tools that only bring bad news.
Done-for-you first drafts
For every flagged account, a ready draft lands with the brief: the save or check-in email written from that account's actual data, a QBR prep outline, or an internal escalation note for the manager. NexaWorks never auto-sends anything. The CSM reviews, edits and sends.
No dashboard to configure. No health-score model to tune for three months. No playbook builder. If a CSM lives in Slack and email, they already know how to use this.
Live in 48 hours. Here is the honest version.
Connect call — 30 minutes
We agree the seats and the sources. Read-only access to your CRM, support desk, calls and product data — or start from CSV exports. Zero integration needed to begin.
We run the signals
The pipeline reads the last 90 days across your CRM, tickets, usage and renewal dates. Every top flag is human spot-checked before anything ships.
First brief lands at 8am
Each CSM gets their top 5 accounts in Slack or email. They mark each flag already known or new — that feedback tunes the ranking through week one.
The brief never misses a day
Daily pipeline, human check on the top flags, and a re-flag if a flagged account has not been acted on within 72 hours. The loop closes itself.
“Could we not just do this in Claude?”
Once, yes. What you will not do is do it every morning, for every account, across your CRM, tickets, calls and product data, rank it by ARR and renewal date, draft the follow-up, and chase ten CSMs to act on it.
Insight is not the product. The daily habit is the product. Signal Seat runs without anyone remembering to run it, lands where the work happens, and re-flags any account nobody acted on within 72 hours.
$50 per CSM per month. That is the price.
India pricing is ₹3,999 per CSM per month, on the same terms. For a 10-CSM team that is $500 a month — $6,000 a year, all-in. A VP CS can approve that without procurement, a security committee and a three-month rollout plan.
| Enterprise CS platform | NexaWorks Signal Seat | |
|---|---|---|
| Price | ~$150–$300 per user / month; median contract ~$50,000 / year | $50 per CSM / month, flat |
| Per-account fees | Yes, in most contracts | None. Unlimited accounts. |
| Implementation | $10,000–$50,000 and 8–14 weeks | $0. Live in 48 hours. |
| Admin needed | A dedicated admin | None. We run it. |
| Contract | Annual, with an uplift at renewal | Month-to-month. Cancel in one click. |
| Time to first value | Months | First Risk Brief on Day 2 |
Founding terms — first 20 companies
- Your $50 price is locked for 24 months, even when the public price rises
- Minimum 3 seats — built for teams of 5–30 CSMs
- 14 days free, no card. Then month-to-month, cancel in one click
The 3-Risk Promise
If, in the first 14 days, we do not flag at least 3 genuine risks your team had not already caught, month 1 is free too — and we show you exactly what we checked. Two weeks, no card, no contract: we have to surface real risk you missed, or you pay nothing.
The data promise
- Read-only access — we never need write access
- Your data is never used to train models
- Your data is never shared
- Start with a CSV export if you prefer not to connect anything
- Cancel and we delete everything within 7 days, confirmed in writing
Built for
- B2B SaaS, roughly 100–500 staff and $5M–$50M ARR
- 5–30 CSMs looking after 100–1,000 accounts
- HubSpot or Salesforce, plus Slack and Zendesk, Intercom or Freshdesk
- Product usage data that exists somewhere — even a weekly CSV
- Teams that lost a renewal in the last two quarters that 'came out of nowhere'
Not for
- —Under 50 accounts — a spreadsheet is honestly fine
- —Enterprises with a dedicated CS Ops team and a working Gainsight build
- —Anyone looking to replace their CS platform
Questions, answered honestly.
Do we need to replace Gainsight or our CS platform?
No. Signal Seat sits on top of what you already own — HubSpot, Salesforce, Gainsight, a spreadsheet. It is the daily warning layer your platform does not give your CSMs at 8am.
Could we not just do this ourselves with Claude or ChatGPT?
Once, yes. What nobody does is run it every morning, for every account, across CRM, tickets, calls and product data, rank it by ARR and renewal date, draft the follow-up, and chase ten CSMs to act on it. Insight is not the product. The daily habit is the product.
What do you need from us to start?
Read-only access to your CRM, support desk, call transcripts and product usage — or CSV exports of the same. Most teams get us what we need in a day. A 30-minute connect call is the only meeting required.
Is our data safe?
Access is read-only. Your data is never used to train models and never shared. Start with a CSV if you do not want to connect anything yet. If you cancel, we delete everything within 7 days and confirm it in writing.
How do we pay after the trial?
No card is needed for the 14 free days. If you continue, we confirm your seat count and send payment details — $50 per CSM per month, or ₹3,999 per CSM per month in India. Month-to-month, cancel in one click.
What if the brief flags things we already know?
That is exactly what the 3-Risk Promise measures. If we do not flag at least 3 genuine risks your team had not already caught in the first 14 days, month 1 is free — and we show you exactly what we checked.
Is there a minimum number of seats?
Founding terms start at 3 seats. Signal Seat is built for teams of 5–30 CSMs; if your team is smaller than that, start with the trial and judge the brief on your own accounts.
Start my 14 free days
Tell us where to send the first brief. We reply within one business day to arrange read-only access or a CSV start — and your first Risk Brief can land within 48 hours of that.
- 14 days free — no card, no contract
- The 3-Risk Promise covers the whole trial
- Then $50 per CSM per month, month-to-month