FAQ
Frequently Asked Questions
What is NexaWorks Signal Seat?
Signal Seat is a daily churn early-warning service for B2B SaaS customer success teams. It watches your CRM, tickets, calls and product usage, and sends each CSM a short brief at 8am with the accounts that need attention that day — before the renewal is already lost.
What is Signal Seat, in one line?
Your daily churn early-warning system. Every working morning at 8am, each CSM gets their top 5 at-risk accounts in Slack or email — with the exact signals, the renewal date and one recommended next move.
What does it cost?
Signal Seat is $50 per CSM per month, flat — ₹3,999 per CSM per month in India. Unlimited accounts, no per-account fees, $0 implementation, month-to-month. The first 14 days are free and no card is needed to start.
What is the 3-Risk Promise?
If, in the first 14 days, we do not flag at least 3 genuine risks your team had not already caught, month 1 is free too — and we show you exactly what we checked.
How is this different from our Gainsight health scores?
Health scores mostly weight structured, lagging metrics. Signal Seat reads the unstructured signals too — champion changes, call and ticket patterns, usage narrowing — and ranks accounts by risk and renewal date every morning. It sits on top of the platform you already own; it does not replace it.
What data access do you need?
Read-only access to your CRM (HubSpot or Salesforce), your support desk, call transcripts and product usage data — or you can start from CSV exports. We never need write access, and your data is never used to train models.
How fast can we start?
After a short connect call and access (or a CSV) being in place, the first Risk Brief lands within 48 hours. There is no implementation project and no new dashboard for your team to learn.
Does Signal Seat ever message our customers?
Never automatically. For every flagged account we prepare a ready draft — a save email, a QBR outline or an internal escalation note — and the CSM always reviews, edits and sends it themselves.
Can we cancel?
Yes. Signal Seat is month-to-month and you can cancel in one click — no annual lock-in and no exit call. On cancellation we delete your data within 7 days and confirm it in writing.
Who is it for?
B2B SaaS teams with roughly 100–500 staff, 5–30 CSMs and 100–1,000 customer accounts, already using HubSpot or Salesforce with Slack and a support desk. If you have under 50 accounts, a spreadsheet is honestly fine.
Still have questions?
The fastest way to judge Signal Seat is to see it on your own accounts. The first 14 days are free, with no card.
Start your 14 free days