Customer Signals — For B2B SaaS Teams
We find the churn, renewal, and expansion signals hiding across your CRM, calls, tickets, and product data.
NexaWorks turns them into action — working alongside the CS platform you already own.
Founder-ledFixed scope & priceNo rip-and-replace
The Problem
Your team sees the facts. Nobody sees the pattern.
The renewal is 60 days out. Usage is down. Your champion went quiet two weeks ago. A severity-1 support ticket just opened. Implementation is behind. The signals are sitting in Salesforce, Zendesk, and Gong — but because they don't live in one place, nobody connects the dots until the post-mortem.
60days
Renewal approaching
−22%
Product usage decline
0replies
From your champion this month
The Method
How we build your intelligence workflow
We don't sell software. We sell scoped pilots that prove value on your actual data, without a multi-year lock-in.
Diagnose
Days 1–2
Map your current CS workflows. Identify which systems hold the missing context.
Connect
Days 3–5
Establish read-only access to 3–5 source systems. Salesforce, Gong, Zendesk — safely.
Extract
Weeks 2–5
Weekly intelligence briefs and automated risk signals delivered to Slack or your inbox.
Review
Week 6
Pilot results, ROI hypothesis, and a production architecture proposal — delivered.
Pricing
Honest pricing.
No open-ended retainers. Scope and pricing are set together, around your workflows.
Not ready for a paid engagement? Start with a free Account Risk Snapshot — your 20 riskiest accounts, ranked, in 5 business days.
Get the SnapshotSmaller budget? Start with a Signal Stack Audit — $1,500, delivered in 3 business days. A written report on the signals you're already capturing, the ones you're blind to, and the three highest-leverage fixes.
Get the Audit10 Business Days
Intelligence Blueprint
$3,500
Fully credited toward the Pilot
- Data & workflow map
- 5–15 strategic account review
- Prioritized use cases
- Pilot architecture & ROI hypothesis
4–6 Weeks · Founding-Client Pricing
Intelligence Pilot
$9,500 – $18,000
Most pilots land around $15,000.
Final price set on a scoping call — depends on your data sources, accounts in scope & integrations. Founding-client pricing in exchange for feedback & a case study.
- One-click meeting briefs
- Chronological account timelines
- Evidence-backed risk & opportunity signals
- Weekly portfolio action lists (Slack/Email)
- Pilot-results report with production proposal
Scoped with you
Custom Build
Custom
Priced around your workflows & systems
- Scoped around your workflows and data
- Custom integrations with your stack
- Direct access to the people doing the work
- Pricing set together after discovery
Follow-on: Renewal Risk & Expansion Intelligence ($30K–$75K) · Deal-to-Delivery Assurance ($40K–$100K+) · Managed Improvement ($3K–$15K/mo). Inquire
Based in India? We price in ₹ for Indian companies — just mention it when you reach out.
Every output answers four questions
01
What changed?
02
Why does it matter commercially?
03
What evidence supports it?
04
What should the team do next?
Honesty As Policy
What this isn't.
We tell every prospect exactly what we don't do. It's not modesty — it's how we build trust with VPs who are tired of vendor overpromises.
Not a Gainsight / Vitally replacement
We augment your CS platform with unstructured context it can't extract on its own.
No autonomous agents sending emails
Human-in-the-loop always. We surface the risk; your leaders review and act.
No generic company-wide search
We build scoped pipelines for specific commercial questions, not a chatbot.
No legal interpretation of contracts
We read structured and unstructured data — not legal documents.
See What We Deliver
See a sample
meeting brief.
Curious what the output looks like? Drop your email and we'll send an illustrative sample of a Customer Intelligence Pilot meeting brief.