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Case Study: SutraHR
Scaling Technical Support for India's Leading HR Tech Firm
90%
Reduction in FRT
24/7
Availability
Days
Setup Time
ROI
Proven Impact
The Challenge
With thousands of active recruiters using their platform, SutraHR's support team was overwhelmed by repetitive technical queries that required digging through legacy documentation and Slack history.
The Solution
CompanyBrain indexed their entire knowledge base, internal Slack channels, and past ticket resolutions to provide agents with instant, grounded context for every new inquiry.
Key Results
- First Response Time dropped from 35 minutes to under 4 minutes.
- 60% of tier-1 queries are now resolved without human intervention.
- Agent onboarding time reduced by 4 weeks using CompanyBrain as a learning layer.