Intelligence Hub.
Thoughts on Support Ops, AI engineering, and building the operational memory layer for high-growth teams.
Engineering 6 min readMay 12, 2026
Why AI Support Hallucinates (And How to Fix It)
The single biggest fear for support leaders is the AI making things up. We dive into deterministic retrieval and how grounding agents in actual company memory eliminates the risk.
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Strategy 5 min readMay 8, 2026
Support Ops: The Unsung Hero of Scalable B2B SaaS
Scaling a support team doesn't always mean hiring more people. It means making the knowledge they already have accessible in milliseconds.
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Best Practices 8 min readMay 5, 2026
The Death of the Siloed Knowledge Base
Scattered docs across Slack, Jira, and Notion are killing your resolution times. It's time to unify your operational memory into a single source of truth.
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