Signal Seat reads the warnings across your CRM, calls, tickets and product data, then sends each CSM a brief in Slack or email with the reason, the renewal date and the next move.
Renewal in 60 days
Also today: Northstar is outgrowing its seats. One expansion signal.
Illustrative example
CONTEXT FROM THE TOOLS
YOU ALREADY OWN
The score is green. But the champion stopped showing up, adoption is falling, and a critical issue is still open.
Each system holds a piece. Signal Seat brings the pieces together every morning, ranks them by risk and renewal date, and tells the CSM what to do next.
Read: green, then goneILLUSTRATIVE ACCOUNT DATA / HUMAN-REVIEWED CONTEXT
Explore an illustrative brief: the account, the exact signals behind the risk, and one clear action for the CSM.
Renewal in 60 days
The champion missed the last three account calls. Confirm whether ownership or priorities have changed.
Last 3 calls · Example source evidenceWeekly active users fell from 128 to 100 over 30 days. Validate whether this reflects a change in the customer’s team or the value they receive.
Past 30 days · Example source evidenceA P1 ticket has been open for four days. Confirm the blocker, its business impact and the resolution owner.
4 days open · Example source evidenceIllustrative example
Signal Seat sits on top of the CS platform you already own. We run the daily work; your CSMs stay in control.
Give read-only access to your CRM, support desk, calls and product data — or start with CSV exports.
Every day, we connect champion, usage, ticket and renewal signals across your systems.
The top flags are spot-checked before the brief ships, so the CSM sees evidence, not a mystery score.
Each CSM gets their top 5 accounts in Slack or email, with one next move and a draft ready to approve.
Every CSM with a Signal Seat gets the same daily system: risk first, renewals in view, expansion flagged, and the follow-up already drafted.
*After read-only access or a CSV export is in place.
Start your 14 free daysFor B2B SaaS teams with 5–30 CSMs on HubSpot or Salesforce
Top 5 accounts ranked by risk and ARR, with the exact signals and renewal dates.
Every renewal in the next 90 days, sorted by risk — not just by date.
Usage limits, new teams and new stakeholders flagged the same day, with a draft ready to approve.
Share your contact details and the tools your team uses. We’ll reply within one business day to arrange read-only access or a simple CSV start.
No payment or data access is granted by this form.
No implementation project, no annual contract and no per-account fees. If the first 14 days do not surface risks your team missed, the 3-Risk Promise applies.
Your daily churn early-warning system, delivered in Slack or email.
The 3-Risk Promise: if we do not flag at least 3 genuine risks your team had not already caught in the first 14 days, month 1 is free — and we show you exactly what we checked.
Around $50,000 a year plus $10,000–$50,000 implementation and a dedicated admin
Founding terms for the first 20 companies: the $50 price is locked for 24 months. Minimum 3 seats. India pricing is ₹3,999 per CSM per month, on the same terms.
Field notes, practical tools, and a closer look at customer intelligence.
Work directly with Sahil, Mangala Sawant and Pavan Babar—the founding team of NexaWorks. A clear scope, evidence you can question, and people who own the work.
Meet the foundersGet an illustrative meeting brief in your inbox. See how sources, signals and next steps come together.
